Zentre gives your team one place to use leading AI models — with shared knowledge, agents, and full control over who uses which AI for what. Your platform data is hosted in the EU.
Companies in the EU/DACH region that want to use AI in an organized way — from skilled trades and mid-sized businesses to confidentiality-sensitive sectors such as law firms, tax advisors, healthcare, and financial institutions.
Yes. The service is directed exclusively at businesses within the meaning of Sec. 14 German Civil Code — not consumers.
It currently runs 7 days (up to 5 users, €5 AI credits, 250 MB knowledge storage) and ends automatically — no credit card, no automatic conversion into a paid contract. Without an upgrade, trial data is deleted 30 days after the trial ends; you can export until then. Please don’t process professional secrets (e.g., client or patient data) during the trial — use internal or anonymized data.
Super Admin (full workspace control), Admin (users, teams, models, agents, knowledge bases), Billing Admin (billing and invoices), Member (chat, agents, assigned knowledge bases).
Current models from Mistral, OpenAI, Anthropic (Claude), and Google (Gemini) — delivered through European infrastructure. The current list is at zentre.ai/models. As admin, you decide which models your team may use.
Yes — without losing the conversation context.
PDFs, images, Word documents, Markdown, text files, and other common business formats — up to 20 files per chat, 25 MB each.
Yes, document creation and editing is supported (currently in beta).
Write to support@zentre.ai. We expand integrations continuously based on customer demand.
One contract, one place, EU hosting — instead of scattered individual accounts with no oversight. Your team uses the right AI per task, shares knowledge and prompts, and you keep control: who uses what, with which data, at what cost.
EZTO TECHNOLOGIES GmbH, Am Brand 41, 55116 Mainz, Germany (AG Mainz HRB 54349).
One plan, per user (seat): €21.90 monthly or €18.25 with annual billing (plus VAT). Enterprise and Private Cloud options are available by separate agreement.
Yes. Every seat currently includes €10 in AI credits per billing month (the price list governs). It is used before purchased credits; unused monthly allowance expires at month end and doesn’t carry over.
Prepaid usage units for AI consumption. Purchasing additional credits carries a 7.5% service fee, shown at checkout and non-refundable.
Not while you have a paid plan. Only if the account stays 36 months without a plan and without usage do remaining credits expire — with reminders roughly 60 and 14 days beforehand; any login resets the clock.
Yes. On termination, we refund purchased remaining credits automatically and regardless of amount to your last-used payment method — no request needed. Only if that fails technically (e.g., expired card) do we ask for a bank-transfer request. Free credits and the service fee are non-refundable.
Any time in text form to legal@zentre.ai (additionally — where offered — via the admin console); we confirm receipt. Monthly plans end at the end of the current billing month, annual plans at the end of the term. If you terminate because of a change we initiated (e.g., a price increase), prepaid fees are refunded pro rata.
Yes, for Enterprise customers by agreement; the prepaid expiry and refund rules then don’t apply.
With Scaleway (France), Paris region; processing takes place within the EU/ EEA. AI requests run through EU endpoints by default; non-EU models are used only if you actively select them — then under appropriate safeguards (see the DPA).
By us: never. With the integrated model providers, training is excluded via no-training commitments and zero data retention where contractually available.
Your AI content and usage data stay in the EU/EEA in the standard setup. The following may involve third countries: e-mail delivery (Infomaniak, Switzerland), payment processing (Stripe, USA possible), remote support in individual cases, and non-EU models you actively select — each under appropriate safeguards (adequacy decision or EU Standard Contractual Clauses).
Chat histories are retained for 90 days and then deleted automatically. Your knowledge base remains until you delete it or the contract ends.
Export first, deletion second: you can export your data; deletion starts no earlier than 31 days after the contract ends and never before a requested export has been provided.
Yes. Export of your knowledge base (original formats), chats (JSON, within retention), and configuration — on request to legal@zentre.ai, usually within 14 days and free of charge. Details: “Switching & Portability” page in the Trust Center.
Yes, per Art. 28 GDPR, with annexes on processing, technical and organizational measures (TOM), subprocessors, and retention. It is incorporated with the main agreement.
For platform data you are the controller and we are the processor: we support you with export and deletion functions; requests that reach us directly are forwarded to you.
TLS 1.2 or higher in transit, AES-256 (at minimum) at rest.
We operate an ISMS aligned to ISO/IEC 27001; certification is underway.
Through logical tenant separation with technical access controls. In Professional Secrecy Mode you receive a dedicated, isolated tenant with its own knowledge base.
Yes — single sign-on (SSO) including multi-factor authentication.
We notify affected customers without undue delay, at the latest within 48 hours of becoming aware of a personal-data breach — with the information you need for your Art. 33 GDPR assessment.
Hosting: Scaleway (EU). CDN: Bunny (EU delivery). AI gateway: Cortecs (EU) — model providers are engaged through it. Web search: Linkup (EU). Plus e-mail (Infomaniak), billing (Stripe), consent (Usercentrics), analytics (Plausible), bot protection for signup and login (Friendly Captcha, EU). The current list is in the Trust Center.
At least 14 days in advance by e-mail to your admin address; the Trust Center list is updated in addition. A 30-day period applies to the replacement of approved models in Professional Secrecy Mode. In case of a justified objection, a special termination right per the DPA applies.
The Terms (B2B) and the DPA; for professional secrecy holders additionally the § 203 confidentiality agreement, and for Enterprise, DORA/NIS2 addenda where applicable.
The version shown at contract conclusion (identified by its date). You receive all accepted documents as PDFs with your order confirmation; previous versions remain available in the Trust Center.
German. English versions are for information only.
Electronically. The DPA applies with the main agreement; the § 203 agreement and the DORA/NIS2 addenda are each concluded separately.
German law; place of jurisdiction is Mainz.
Yes — via the Professional Secrecy Mode (in Germany also “§ 203 mode”) together with a separate confidentiality agreement. It covers the confidentiality duties in Germany (Sec. 203 Criminal Code), Austria (e.g., Sec. 9 RAO, Sec. 80 WTBG 2017), and Switzerland (Art. 321 Criminal Code). A standard DPA alone is not sufficient for professional secrets.
A configuration for protected secrets: dedicated, isolated tenant with its own knowledge base, EU hosting, exclusively EU-controlled models (per the agreement’s model list), zero data retention, and web search disabled.
Yes — for Germany (Sec. 203 Criminal Code), Austria (professional and criminal law, e.g., Sec. 9 RAO, Sec. 80 WTBG 2017, Sec. 122 Austrian Criminal Code), and Switzerland (Art. 321 Criminal Code), with the statutory instruction and a flow-down of duties to subprocessors. Profession-specific variants (BRAO, StBerG, WPO, BNotO, PAO, healthcare, WTBG-AT) and the statutory annex are in the Trust Center; the EU gateway Cortecs has confirmed a corresponding additional undertaking.
Yes. For financial entities (DORA) and NIS2 entities, addenda are available under our Enterprise agreements — they don’t apply automatically but are concluded separately. Talk to us: legal@zentre.ai.
The transparency duties under Art. 50 EU AI Act (Regulation (EU) 2024/1689 as amended by Regulation (EU) 2026/1744) apply from 2 August 2026. From that date, EZTO as provider fulfils the duty under Art. 50(1): it is clearly recognizable in the application that you are interacting with an AI system. The machine-readable marking of AI-generated content under Art. 50(2) is implemented and will be provided in full in the export and download paths by 2 December 2026 at the latest — within the transitional period under Art. 111(4) AI Act for AI systems placed on the market before 2 August 2026. As deployer, you remain responsible for your duties under Art. 50(4) — e.g., disclosing AI-generated text you publish to inform the public.
Internally: no. If you publish AI-generated text to inform the public on matters of public interest, you must disclose the AI generation — unless the content has undergone human editorial review and responsibility. The machine-readable marking in exports is provided by Zentre (in full by 2 December 2026 at the latest, transitional period under Art. 111(4) AI Act).
No. Zentre is a platform for accessing general-purpose AI models and is not intended for high-risk uses within the meaning of Annex III of the AI Act — such as candidate selection, creditworthiness assessment, or the administration of justice. Such uses are excluded under our Terms. Anyone who uses or modifies the Service such that it constitutes a high-risk AI system thereby becomes the provider of that system within the meaning of the AI Act and assumes the corresponding obligations (Art. 25 AI Act). Your own work as a lawyer, tax advisor, or doctor is not affected: research, drafts, and submissions for your clients — including in connection with court or arbitration proceedings — remain permitted. What is excluded is use by or on behalf of a judicial authority or dispute resolution body in the adjudication itself.
No. Zentre is a platform for accessing general-purpose AI models and is not intended for high-risk uses within the meaning of Annex III of the AI Act — such as candidate selection, creditworthiness assessment, or the administration of justice. Such uses are excluded under our Terms. Anyone who uses or modifies the Service such that it constitutes a high-risk AI system thereby becomes the provider of that system within the meaning of the AI Act and assumes the corresponding obligations (Art. 25 AI Act). Your own work as a lawyer, tax advisor, or doctor is not affected: research, drafts, and submissions for your clients — including in connection with court or arbitration proceedings — remain permitted. What is excluded is use by or on behalf of a judicial authority or dispute resolution body in the adjudication itself.
